1. Return / Exchange Eligibility

A return or exchange request must be made within 3 days of receiving the product.

• The product must be unused and in its original condition.
• Original tags, packaging and accessories must be included.
• The product must not show any signs of use, damage, washing or alteration.
• Proof of purchase or order information may be required.

2. Wrong or Defective Product

If you receive a wrong, damaged or defective product, please contact Bagora as soon as possible after delivery.

Clear photos or videos of the product and packaging may be requested so that our team can verify the issue.

3. Products Not Eligible for Return

• Products that have been used after delivery.
• Products damaged due to misuse or improper handling.
• Products without original packaging, tags or accessories.
• Customized or specially ordered products, unless there is a manufacturing defect.
• Products returned after the allowed return period.

4. Change of Mind

If you want to exchange a product because of a change of preference, colour or other non-defective reason, the request will be subject to product availability and approval by Bagora.

5. Delivery & Courier Charges

For returns or exchanges caused by customer preference, courier or delivery charges may need to be paid by the customer.

If Bagora sends the wrong product or the item is confirmed to have a manufacturing defect, applicable delivery charges will be handled according to the verified case.

6. Refunds

Once a returned product is received and inspected, Bagora will inform you whether the refund request has been approved.

Approved refunds will be processed through an available payment method. Processing time may vary depending on the payment provider or financial institution.

7. Product Colour & Appearance

Product colours may appear slightly different depending on lighting, photography and the display settings of your device. Minor colour differences are not generally considered product defects.

8. Return Inspection

All returned items are subject to inspection. Bagora reserves the right to reject a return if the product does not meet the return conditions stated above.