1. Information We Collect

We may collect information that you provide directly to us when you place an order, create an account, contact us, or otherwise interact with Bagora.

• Full name
• Mobile phone number
• Delivery or billing address
• Email address, if provided
• Order and purchase information
• Product preferences and communication history
• Information voluntarily submitted through forms or customer support

2. How We Use Your Information

We use collected information only where reasonably necessary to operate and improve our services. This may include:

• Processing and confirming your orders
• Contacting you regarding order confirmation, delivery, cancellation, return, or support
• Arranging delivery through courier or logistics partners
• Providing customer support
• Preventing fraudulent or suspicious transactions
• Improving our website, products, and customer experience
• Sending promotional information where permitted and appropriate
• Maintaining business, accounting, and order records

3. Order & Delivery Information

To complete your order, Bagora may share necessary delivery information with trusted courier or logistics service providers.

The information shared may include your name, phone number, delivery address, order amount, and other information reasonably required to deliver your parcel.

We do not provide courier partners with information that is unrelated to the delivery of your order.

4. Payment Information

If you choose Cash on Delivery, we use your order information only for order processing, delivery, and payment collection purposes.

If Bagora introduces online payment services in the future, payment transactions may be handled by authorized third-party payment providers. Bagora should not need to directly store sensitive card or banking credentials that are processed by those providers.

5. Cookies & Website Data

Bagora may use cookies and similar technologies to improve website performance and user experience.

Cookies may be used to:

• Keep products in your shopping cart
• Remember selected preferences
• Maintain login sessions
• Understand website usage
• Improve website performance and functionality

You may disable cookies through your browser settings, although some website features may not function properly as a result.

6. Sharing of Personal Information

Bagora does not sell or rent your personal information to third parties.

We may share limited information with:

• Courier and delivery companies
• Payment service providers
• Website hosting and technical service providers
• Service providers supporting our operations
• Government or regulatory authorities when required by applicable law

7. Data Security

We take reasonable administrative and technical measures to protect customer information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet-based system can guarantee absolute security. Customers should also take reasonable precautions when sharing personal information online.

8. Data Retention

We retain order and customer information only for as long as reasonably necessary for order processing, customer support, business records, fraud prevention, legal obligations, and dispute resolution.

9. Your Choices

You may contact Bagora if you wish to:

• Review personal information associated with your account or order
• Request correction of inaccurate information
• Request removal of information where legally and operationally possible
• Stop receiving promotional communications

10. Children's Privacy

Bagora's online services are intended for customers capable of making purchases or using the services with appropriate supervision. We do not knowingly seek to collect unnecessary personal information from children.

11. Third-Party Links

Our website may occasionally contain links to third-party websites or services. Bagora is not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

12. Changes to This Privacy Policy

Bagora may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable requirements.

Any updated version will be published on this page with a revised effective date.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact Bagora through our official customer support channels.